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Troubelshoot
Mounting Your Xtension Styler
The Xtension Styler attaches to smooth non-porous surfaces only. Secure to any clean smooth non-porous surface by pushing down on the levers, activating the vacuum mount.
Non-porous surfaces
✓ Marble
✓ Granite
✓ Glass
✓ Plastic
Porous surfaces (not suitable for the Xtension Styler)
✖︎ Wood
✖︎ Dry-wall
✖︎ Rough surfaced tile
How to mount the Xtension Styler
Suction cup not sticking?
Before troubleshooting, make sure you are mounting the Xtension Styler to a smooth, non-porous surface such as glass or plastic. The Xtension Styler will not adhere to painted walls, drywall or wood surfaces.
Problem
If your suction cup will not adhere properly after engaging the lever, it's possible that the clear part of your suction cup is rippled and not able to lay flush with a flat surface. This allows air to flow inside of the cup, causing it to fall.
Solution
Use a blow dryer to warm the clear portion of your suction cup for about 7-10 seconds then try to mount your Xtension Styler again. This will allow the suction cup to soften, evening out any ripples or deformities.
- Still having trouble?
Your item may be defective, please contact us about getting yours replaced.
Product Dimensions
12 x 2.5 x 2.75 inches
Shipping
Shipping Costs
Yes, it's true, we offer FREE Standard shipping (3-5 days) within the US and discounted shipping rates everywhere else!
United States
Standard (3-5 days): FREE
Expedited (2 days): $8.80
Priority (next day): $10.80
Everywhere else
Processing Time - 1 Day
Processing Time (time before your order is shipped)
1 day processing time - orders are fulfilled daily.
Returns
Am I eligible?
7 Day Return Policy
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Requirements
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returning Your Product
Returning Your Product
To return your product, you should mail your product along with proof of purchase to:
Xtension Styler LLC
3756 W Avenue 40, STE . K, #234
Los Angeles CA 90065
United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchange
Exchanges (if applicable)
We only replace items if they are defective or damaged upon receiving your item. If you need to exchange it for the same item, send us a message and mail your item to:
Xtension Styler LLC
3756 W Avenue 40, STE . K, #234
Los Angeles CA 90065
United States
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Refund
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or Missing Refunds
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact by using the mesage form below or email us directly.
Contact Us
Send A Message
Get your questions answered in less than 24 hours.
Chat with us right now or send your email to contact@xtensionstyler.com.
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